Supervisor

Location: 2727 Fairfield Commons , Beavercreek, OH

Department: Food & Beverage

Wage: $17-$18

Round One Entertainment is looking to hire a full-time, non-exempt, Food & Beverage Supervisor.

Overview:

The Food & Beverage (F&B) Supervisor is responsible for managing all F&B operations and delivering excellent customer experience. 

The F&B Supervisor will forecast, plan and manage all F&B orders, staff, and finance. 

His/her goal is to maximize sales and revenue, customer satisfaction, and employee engagement.

Qualifications:

• Minimum of 2 to 5 years of work experience in a bowling, entertainment, hospitality, or retail industry.
• Some college experience preferred but not required; High School Diploma or a GED required
• Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of “can do” success.
• Strong operational skills with a focus on great time management.
• Previous experience in a retail/restaurant or customer service environment required, previous experience in management preferably of a bowling or game center highly desirable.
• Ability to lead by example.

Essential Duties:

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Monitors food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
• Tests cooked food by tasting and smelling it in order to ensure palatability flavor conformity.
• Schedules and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
• Monitors department budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted.
• Schedules staff hours and assign duties.
• Investigates and resolves customer complaints regarding food quality, service, or accommodations.
• Must have full knowledge of the process of serving alcohol within the premises.
• Preserve excellent levels of internal and external customer service.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel.
• Provide two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork.
• Completes reviews, absence reports, supervise staff with time and attendance along with work ethics.
• Comply with all health and safety regulations.
• Report on management regarding sales results and productivity.
• Conducts alcohol and age restriction control in accordance with company policies.
• Interact with customers in a courteous and professional manner.
• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Performs all shift duties as required by Store General Manager
• Additional Duties and Responsibilities to be performed when directed by the Store General Manager.

Human Resources:

• Selects, coaches, and develops effective staff for Bowling, Karaoke, and Events Departments.
• Develops a diverse, high-performance team by coaching, counseling and mentoring.
• Reviews department time sheets for accuracy of hours and overtime.
• Assists with new hire orientation for store employees.
• Monitors departments’ staffing on a daily basis to ensure each department is adequately staffed.
• Prepares performance evaluations and counseling notices, as required, for direct reports.

Auditing:

• Audits refund and/or credits against itemized sales from the previous day.
• Audits cash drawers and transactions.
• Audits and track special events.
• Creates Daily Audit Report with sales information and auditing discoveries for store management.
• Researches problems discovered during audits.

Safety, Loss Prevention, and Procedural Compliance:

• Follows Company guidelines for managing confidential information, customer satisfaction, and supervising store personnel.
• Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Complies with all OSHA requirements.

Non-Essential Duties:

• Follows Company guidelines for managing confidential information, customer satisfaction and supervising F&B associates.
• Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.
• Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering.

Education and/or Experience:

High School Diploma or two-year related experience; or equivalent combination of education and experience.

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extended periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

Benefits: 

Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching.

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